Reimagining IT service delivery and operations no matter what comes your way
Published by ServiceNow
The light at the end of the pandemic tunnel has also illuminated some continued opportunities The tragic and challenging times we’ve lived through have been a catalyst for some brilliant ideas, especially around reimagining operational models.
But the continued fluidity in how your employees work continues to strain the old ways of doing things—namely around broken, manual IT processes and disjointed systems.
A recent IDC global survey1 showed that the most flexible IT organizations– those with proactive monitoring and resolution, 360 views, and employee self-service—were able to help drive 75% more business success, even at the height of the pandemic.
1 IDC Agility Assessment: The Competitive Advantage in Adaptability