10 ways to reimagine the customer experience and help drive conversions online

Published by PayPal

As digital transformation accelerates worldwide, consumers are flocking to the internet for everything from groceries to luxury gym equipment, with 40%1 shopping online more and in stores less.This significant move to digital has had a profound effect on industry growth. In the United States, 10 years of projected ecommerce growth happened in only 90 days at the start of the COVID-19 pandemic.2

Read now to discover how you can reimagine the customer experience and help drive conversions online., Commissioned by PayPal. It examines survey data collected from 2,163 U.S. consumers between June 22 and June 24, 2020.

2.McKinsey Quarterly: Five Fifty, Q2 2020: The Quickening, data provided by Bank of America; Forrester Analytics; ShawSpring Research; US Department of Commerce; McKinsey analysis.

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